This actually happens more often than you might think it would. A parent wonders why their application has not been processed or if the school has made a decision yet on their financial aid award. When you check the status of their application if shows, "awaiting verification." This typically happens because we are still awaiting one of more requested documents.
DELAYS CAUSED BY MAILING DOCUMENTS
OTHER POTENTIAL REASONS FOR DELAY
If you have parents asking questions, you can possibly help them. Access your admin portal and then select "View Fact Reports > View Reports > (select proper year All Reports) > find the applicant name, then "View Requested Items" from the drop down options. A list will pop up indicating the requested items. If an item is unchecked, we have either not received it or have yet to add it to their file. Reminder: If an icon next to the family name is green, their application has been processed, and verified.
If you or the parent have concerns regarding the timeliness of the processing, never hesitate to contact us so we figure out what might be holding up the process.