Last year at this time we conducted phone call and email surveys of our school clients and your voice was heard.
The #1 recommendation was that we do a better job with customer service. With our change in ownership in January 2018, this became our top priority. While we can’t meet everyone’s expectations, we knew this was the heart and soul of who we wanted to be --- a Christian-based company that truly serves and helps Christian schools. We are confident that you have seen improvement. Our staff has completely changed and the team is dedicated to taking care of you and your families. Our new phone system will correctly route calls and allow you to leave messages that will be responded to in a timely manner if you can’t reach a live person. We have changed the way we handle emails and now have a firstname.lastname@example.org email address that will reach us after hours. You may also reach me anytime at this email address for prompt attention.
The #2 recommendation was that we upgrade our system to look more current and relevant to the times. Our programming team has begun this process and we look forward to rolling out changes over the next several months that we believe will make our system easier to use and more appealing to the eye.
Our client is you, the school, but we also serve your parents. We are here to take the journey with you in your endeavor to administrate your school to the utmost glory of God. Along the way, you will know we will treat your families with care and provide you results that are accurate and helpful as you make tuition aid determinations.